Real Assistants in an Online World

9 Things Your Virtual Assistant Wants You to Know

My team & I love our work as Virtual Assistants and Online Business Managers and truly love all our clients. Once in a while, I hear stories of less than ideal VA/Client relationships. If you’re working with a VA or are looking to work with one in the future, here are a few tips that will help keep your relationship in calm waters:

  1. We’re business owners too and will set our own policies and hours. Even though we sometimes choose to work on your project in the evening or on the weekend, that doesn’t mean you should expect it every time. We have families and personal lives too (just like you!).
  2. Mind readers are only in science fiction. Seriously. As much as we’d love to anticipate your every move, sometimes we need you to be direct and tell us what’s on your mind or what you need from us.
  3. Paying a rock bottom price per hour does not necessarily mean you’re getting a better deal. Will it take that person longer to do the same task? Are they proactive in looking out for your business and offering suggestions for improvement? Will they drop you the minute they get a full-time job offer?
  4. We tend to be perfectionists and strive to meet that goal in all our work, but once in a while we fall just a bit short. Be gentle when pointing those items out and be assured that we won’t repeat the same mistake twice.
  5. We hate asking why our payment is late. We love working with you and worry that non-payment is a sign of your unhappiness with our work. 99% of the time it’s simply a cash flow issue – communicate that and we’ll work with you to find an agreeable resolution!
  6. We love to hear your praise once in a while!
  7. Micromanaging is not helpful. We understand that this is your baby and you’re having a hard time letting go. Let’s work together to develop processes so you feel in the loop and we don’t feel our hands are tied.
  8. Your referrals will not mean you’ll lose our full attention or your work will suffer. You’ll always be a top priority on our schedule.
  9. Trust our areas of expertise. You hired us for specific skills and knowledge, don’t be afraid to trust our advice!

Vote for me – Accelerate! Live scholarship

I’m so excited to be selected as one of the top 10 finalists in the Accelerate! Live scholarship contest! This is an industry conference that I’d really love to attend but will need some help getting there!

Check out all the finalists and you’ll find me at the bottom of the page (#10). There’s some quality competition (and good friends!) and I wish all the contestants good luck!

You can vote once per day so vote often. Thanks!

Accelerate! Live scholarship contestant

Continuing Education for Virtual Assistants and Virtual Professionals

Continuing education is important in any business. I’m always learning on my own via webinars, reading articles and books, hands-on learning of new programs, etc. But there’s something to be said for more formalized training sessions like conferences and courses. A few things I love about conferences:

  • Networking with peers & experts.
  • Learning about hot industry topics.
  • One price for tons of learning!
  • I get to pick and choose what I want to hear (especially when there are multiple sessions at once).
  • For virtual conferences, I get to listen to recordings later!

The IVAA Online Summit is one of my favorite (and one of the least expensive) Virtual Conferences to attend each year. Granted, I am a bit biased since I was one of those who helped get it started and off the ground! This is actually the first year I’ll be paying to attend (instead of being a volunteer, in charge, etc.) and I’m excited to experience it without fighting all the fires that come with running an event. :)

Check out the preliminary speaker and topic lineup at Early bird pricing is in place now and there are some great prizes you can win if you sign up early!

Colorado VA gets on the Today Show!

Congratulations to Karen Reddick, one of my Virtual Assistant colleagues in the Denver area. She was recently interviewed by NBC’s Today Show about her career as a Virtual Assistant! This is very exciting exposure for all of us in the industry and even more exciting since I have personally collaborated with Karen and we often refer clients to each other.

You can view the entire Today Show segment at:

For more information about Karen or other Colorado VAs, visit